Privacy Policy
We are pleased about your visit to our website www.geniussupport24.com and your interest in our company.
The protection of your personal data, such as date of birth, name, telephone number, address, etc., is very important to us.
The purpose of this privacy policy is to inform you about the processing of your personal data that we collect when you visit our website. Our data protection practices are in line with the legal provisions of the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). The following privacy policy serves to fulfill the information obligations arising from the GDPR. These can be found, for example, in Art. 13 and Art. 14 ff. GDPR.
Responsible Person
The responsible person within the meaning of Art. 4 No. 7 GDPR is the person who alone or jointly with others decides on the purposes and means of processing personal data.
The person responsible for our website is:
Genius Support GmbH
Messe Allee 2
04356 Leipzig
Germany
Email: info@geniussupport24.com
Commercial Register:
District Court of Leipzig (AG Leipzig)
Registration number: HRB 44337
Provision of the website and creation of log files
Every time our website is accessed, our system automatically records data and information from the device used to access it (e.g. computer, mobile phone, tablet, etc.).
Which personal data is collected and to what extent is it processed?
(1) Information about the browser type and version used;
(2) The operating system of the accessing device;
(3) Host name of the accessing computer;
(4) The IP address of the accessing device;
(5) Date and time of access;
(6) Websites and resources (images, files, other page content) accessed on our website;
(7) Websites from which the user's system accessed our website (referrer tracking);
(8) Notification as to whether the access was successful;
(9) Amount of data transferred
This data is stored in the log files of our system. This data is not stored together with personal data of a specific user, so that individual site visitors cannot be identified.
Legal basis for the processing of personal data
Art. 6 (1) (f) GDPR (legitimate interest). Our legitimate interest is to ensure that the purpose described below is achieved.
Purpose of data processing
The temporary (automated) storage of the data is necessary for the course of a website visit in order to enable delivery of the website. The personal data is also stored and processed to maintain the compatibility of our website for as many visitors as possible and to combat misuse and eliminate faults. For this purpose, it is necessary to log the technical data of the retrieving computer in order to be able to react as quickly as possible to display errors, attacks on our IT systems and/or errors in the functionality of our website. We also use the data to optimize the website and to generally ensure the security of our information technology systems.
Duration of storage
The aforementioned technical data will be deleted as soon as it is no longer required to ensure the compatibility of the website for all visitors, but no later than 3 months after accessing our website.
Right of objection and deletion
You can object to processing at any time in accordance with Art. 21 GDPR and request deletion of data in accordance with Art. 17 GDPR. You can find out which rights you are entitled to and how you can assert them at the bottom of this privacy policy.
Special functions of the website
Our website offers you various functions which, when used, require us to collect, process and store personal data. Below we explain what happens to this data:
Statistical analysis of visits to this website - web trackers
When you access this website or individual files on the website, we collect, process and store the following data: IP address, website from which the file was accessed, name of the file, date and time of access, volume of data transferred and message about the success of the access (so-called web log). We use this access data exclusively in a non-personalized form for the continuous improvement of our website and for statistical purposes. We also use the following web trackers to evaluate visits to this website:
Integration of external web services and processing of data outside the EU
On our website we use active content from external providers, so-called web services. When you access our website, these external providers may receive personal information about your visit to our website. In this case, processing of data outside the EU is possible. You can prevent this by installing a corresponding browser plug-in or by deactivating the execution of scripts in your browser. This may lead to functional restrictions on the websites you visit.
Our website integrates several external services to provide improved functionality and user experience. These services may process personal data outside the EU. Details are provided below.
Google
We use the Google service on our website provided by Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, email: support-de@google.com, website: http://www.google.com/. Processing also takes place in a third country for which there is no adequacy decision from the Commission. Therefore, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that authorities in the third country, for example, may gain access to the data collected.
The legal basis for the transmission of personal data is your consent in accordance with Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR, which you have given on our website.
We use Google to be able to load additional Google services on the website.
You can revoke your consent at any time. Further information on revoking your consent can be found either in the consent itself or at the end of this privacy policy.
Further information on how the transferred data is handled can be found in the provider’s privacy policy at https://policies.google.com/privacy.
Google APIs
We use the Google APIs service on our website from Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, email: support-de@google.com, website: http://www.google.com/. Processing also takes place in a third country for which there is no adequacy decision from the Commission. Therefore, the level of protection customary under the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that authorities in the third country, for example, may gain access to the data collected.
The legal basis for the transmission of personal data is your consent in accordance with Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR, which you have given on our website.
We use Google APIs to be able to load additional Google services on the website. Google APIs are a collection of interfaces for communication between the various Google services used on your website.
For the processing itself, the service or we collect the following data: IP address
You can revoke your consent at any time. Further information on revoking your consent can be found either in the consent itself or at the end of this privacy policy.
Further information on how the transferred data is handled can be found in the provider’s privacy policy at https://policies.google.com/privacy.
Google Fonts
We use the Google Fonts service on our website from Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, USA, email: support-de@google.com, website: http://www.google.com/. Processing also takes place in a third country for which there is no adequacy decision from the Commission. Therefore, the usual level of protection for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that, for example, authorities in the third country may access the collected data.
The legal basis for the transmission of personal data is your consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR, which you have given on our website.
The Google Fonts service reloads fonts on our site in order to display the page in a visually improved version.
You can revoke your consent at any time. Further information on revoking your consent can be found either in the consent itself or at the end of this privacy policy.
Further information on how to handle the transferred data can be found in the provider’s privacy policy at https://policies.google.com/privacy.
Google Maps
Which personal data is collected and to what extent is it processed?
On our website we use the map service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: Google Maps). Google Maps is integrated into the website via the Google API in order to visualize location information and display it in the form of a map. In order to display the map, the processing of the IP address by Google Maps is technically necessary. With regard to the other web services integrated via Google APIs, the regulations in the respective section of this privacy policy for Google APIs apply.
The legal basis for the processing of personal data
is Art. 6(f) GDPR (legitimate interest). Our legitimate interest lies in being able to provide you with a visual representation of location information that is common on the Internet.
Purpose of data processing:
On our behalf, Google will use the information obtained via Google Maps to display the map for you. Using Google Maps, you can find us faster and more accurately than with a mere non-interactive route map.
Duration of storage:
Google will store the data relevant to the functionality of Google Maps for as long as necessary to fulfill the booked web service. Data is collected and stored anonymously. If personal references exist, the data will be deleted immediately unless they are subject to statutory retention periods. In any case, deletion occurs after the retention period has expired.
Right of objection and deletion:
You can prevent the collection and forwarding of personal data to Google (in particular your IP address) as well as the processing of this data by Google by deactivating the execution of script code in your browser, installing a script blocker in your browser, or activating the "Do Not Track" setting in your browser. Google's security and data protection principles can be found at https://policies.google.com/privacy.
Joint processing
We have concluded a joint processing agreement with Google with regard to Google Maps. The content can be found at https://privacy.google.com/intl/de/businesses/mapscontrollerterms/.
Gstatic
We use the Gstatic service from Google LLC, 1600 Amphitheatre Parkway, 94043 Mountain View, United States, email: support-de@google.com, website: http://www.google.com/. Processing also takes place in a third country for which there is no adequacy decision from the Commission. Therefore, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that authorities in the third country, for example, may gain access to the data collected.
The legal basis for the transmission of personal data is your consent in accordance with Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR, which you have given on our website.
Gstatic is a service used by Google to retrieve static content in order to reduce bandwidth usage and pre-load required catalog files.
You can revoke your consent at any time. Further information on revoking your consent can be found either in the consent itself or at the end of this privacy policy.
Further information on how the transferred data is handled can be found in the provider's privacy policy at https://policies.google.com/privacy.
Data security and data protection, communication by email
Your personal data is protected by technical and organizational measures during collection, storage and processing so that it is not accessible to third parties. In the case of unencrypted communication by email, we cannot guarantee complete data security during transmission to our IT systems. We therefore recommend encrypted communication or postal service for information with a high need for confidentiality.
Right to information and requests for rectification - Deletion & restriction of data - Revocation of consent - Right of objection
Right to information
You have the right to request confirmation as to whether we process your personal data. If this is the case, you have the right to information about the information specified in Art. 15 (1) GDPR, provided that the rights and freedoms of other persons are not affected (cf. Art. 15 (4) GDPR). We will also be happy to provide you with a copy of the data.
Right to rectification
According to Art. 16 GDPR, you have the right to have any incorrect personal data (such as address, name, etc.) corrected at any time. You can also request that the data stored by us be completed at any time. The corresponding adjustment will be made immediately.
Right to erasure
According to Art. 17 (1) GDPR, you have the right to have the personal data collected about you erased if
- the data is no longer required;
- due to the revocation of your consent, the legal basis for processing has ceased to apply without replacement;
- you have objected to the processing and there are no legitimate reasons for the processing;
- your data is being processed unlawfully;
- a legal obligation requires it or a collection has taken place in accordance with Art. 8 (1) GDPR.
This right does not exist according to Art. 17 (3) GDPR if
- the processing is necessary to exercise the right to freedom of expression and information;
- your data has been collected on the basis of a legal obligation;
- the processing is necessary for reasons of public interest;
- the data is necessary to assert, exercise or defend legal claims.
Right to restriction of processing
According to Art. 18 (1) GDPR, you have the right in individual cases to request that the processing of your personal data be restricted.
This is the case if
- you contest the accuracy of the personal data;
- the processing is unlawful and you do not consent to its deletion;
- the data is no longer required for the purpose of processing, but the data collected serves to assert, exercise or defend legal claims;
- an objection to the processing according to Art. 21 (1) GDPR has been lodged and it is still unclear which interests prevail.
Right of revocation:
If you have given us your express consent to process your personal data (Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR), you can revoke this consent at any time. Please note that this does not affect the legality of the processing carried out on the basis of the consent until the revocation.
Right to object
According to Art. 21 GDPR, you have the right to object at any time to the processing of personal data concerning you which was collected on the basis of Art. 6 (1) (f) (within the scope of a legitimate interest). You are only entitled to this right if there are special circumstances that speak against the storage and processing.
How do you exercise your rights?
You can exercise your rights at any time by using the contact details below:
Genius Support GmbH
Messe Allee 2
04356 Leipzig
Germany
Email: info@geniussupport24.com
Right to Data Portability (Art. 20 GDPR)
You have the right to receive the personal data that we process about you in a structured, commonly used, and machine-readable format. You also have the right to request that this data be transmitted directly to another controller, where technically feasible.
This right applies to:
Data processed based on your consent (Art. 6 (1)(a) or Art. 9 (2)(a) GDPR);
Data processed for the performance of a contract with you (Art. 6 (1)(b) GDPR); and
Data processed by automated means.
We will transfer your personal data either to you or to another controller you specify, unless doing so would adversely affect the rights and freedoms of others (Art. 20 (4) GDPR).
Right to Lodge a Complaint with a Supervisory Authority (Art. 77 GDPR)
If you believe that the processing of your personal data on our website violates applicable data protection law, you have the right to lodge a complaint with a supervisory authority.
You may contact the supervisory authority of your habitual residence, your place of work, or the location of the alleged infringement. The authority will inform you of the status and outcome of your complaint, including the possibility of a judicial remedy under Art. 78 GDPR.
